Have you been searching online for a performance improvement plan form that, in addition to allowing space to enter specific job responsibilities, expectations and goals, also includes a type of grading scale for behavioral competencies? If so, you have come to the right place. While most of the online performance improvement plan forms are very basic in nature, allocating only enough space to record performance expectations and goals, there are a few forms circulating on the Internet that are much more specific in nature, including a grading scale with which you can score an employee’s performance in relation to specific behavioral competencies. In this article we will provide a fairly comprehensive list of those competencies—a list you can borrow from to design your own performance improvement plan form tailored specifically for use in your company or business.
Performance Improvement Plan Form: Behavioral Competencies
As a supervisor, attempting to manage an employee who is performing below the expected standards of the company can be a difficult and frustrating proposition, especially when the oral instructions you provide while attempting to facilitate improvement are rarely heeded. In cases such as these, often a written performance improvement plan may be needed to a) help the employee meet the required performance expectations and b) document your attempts to assist the employee, which will serve as a written record should he/she fail to show improvement and adverse action must be taken.
The performance improvement plan form you use for this type of documentation is completely up to you, but you may want to consider one that includes a grading scale for ranking an employee in relation to certain behavioral competencies. These forms typically contain three distinct sections, with several competencies within each section, followed by a space to score an employee on each of them using a grading scale of your choosing. Below is a brief example that depicts each of the three broader sections with just a few of the behavioral competencies that would typically fall within each one:
- Customer orientation
- Flexibility and the ability to adapt to change
- Commitment to quality
- Continues to learn and improve/ develops new processes
- Positive attitude
- Respect for customers, colleagues and supervisors
- Conflict Resolution
- Interpersonal skills
- Honesty and fairness
- Builds Trust with customers and colleagues
- Supports diversity in the workplace
Job Performance and Effectiveness
- Planning and organizational skills
- Judgment displayed when problem solving
- Efficacy in decision making
- Dependability and punctuality
- Knowledge with relation to position
- Overall productivity
- Taking Responsibility as it relates to job position
A scale such as this, when added to your performance improvement plan form, offers an employee a “snapshot” view of his/her overall performance. Although these competencies are very general in nature, and could apply to a wide range of industries, you may want to adapt or amend them even further to reflect specific behavioral skills and competencies as it relates to your company or industry.